Man And Van Hornchurch Terms and Conditions

These terms and conditions set out the basis on which Man and Van Hornchurch provides removal, transport, collection, delivery and related services to domestic and commercial customers in the UK. By making a booking, confirming a quotation, or allowing us to begin work, you agree to be bound by these terms. Please read them carefully before using our man and van services, as they explain what we will do, what we expect from you, and how important matters such as payment, cancellations, liability and waste handling are managed.

In these terms, references to “we”, “us” and “our” mean the service provider operating under the Man and Van Hornchurch name, and references to “you” or “the customer” mean the person or business booking the service. These terms apply unless we expressly agree otherwise in writing. Any variation must be confirmed by us in writing and will only apply to the specific booking concerned.

These terms are intended to be fair and reasonable and should be read alongside any written quotation, booking confirmation or job specification issued to you. If there is any inconsistency between documents, the booking confirmation or written agreement will usually apply first, followed by these terms, unless stated otherwise.

1. Booking Process

A booking is only accepted when we have confirmed it, either verbally, by message, email or other written form, and have provided a date, time window, service description and pricing basis. Any quotation given before confirmation is an estimate only unless expressly described as fixed. We reserve the right to revise a quotation if the job details change, if the information supplied by you is incomplete or inaccurate, or if access, parking, load size or other conditions differ from those described at the time of booking.

When requesting a man and van service, you must provide accurate information about the items to be moved, collection and delivery addresses, access restrictions, stairs, lifts, parking limitations, dismantling requirements, fragile goods, hazardous items and any likely delays. If you fail to disclose relevant information and this causes additional time, cost, risk or extra resource requirements, we may charge a reasonable supplement or refuse to proceed until the issue is resolved.

We may ask for photographs, item lists, dimensions or other details before confirming a booking. This is to help us allocate the correct vehicle, crew and timing. You are responsible for checking that the booking details are correct, including dates, addresses, contact details, collection instructions and any special requirements. Any errors should be reported promptly so we can amend the booking if possible.

2. Service Scope and Customer Responsibilities

Our service may include loading, transport, unloading, basic placement of items and other agreed handling tasks. Unless specifically included in writing, we do not provide packing, specialist installation, plumbing, electrical work, dismantling of complex fixtures, or expert handling of regulated goods. Any additional work requested on the day may be accepted at our discretion and may incur extra charges.

You must ensure that all goods are ready for collection at the agreed time, properly packed if required, and safe for transport. We are not responsible for damage arising from inadequate packaging, overfilled boxes, loose contents, or items that are structurally weak before collection. For heavier or awkward items, you must advise us in advance so we can assess whether extra labour or specialist equipment is required.

You warrant that you have the right to move the items being transported and that doing so will not breach any law, tenancy obligation, ownership restriction or third-party right. If we reasonably believe an item is stolen, unlawful to transport, unsafe or otherwise unsuitable, we may refuse to carry it. This includes items that present a fire, contamination, contamination-by-leakage, or public safety risk.

3. Payments and Charges

Charges are based on the quotation, hourly rate, fixed fee, mileage charge or other pricing structure agreed at booking. Unless stated otherwise, pricing may be affected by time spent waiting, additional labour, congestion, parking costs, tolls, congestion-related delays, re-delivery, failed access or changes requested by you during the job. Any extra charges will be explained where reasonably practicable before they are incurred.

Payment is due in accordance with the payment terms stated in the quotation or booking confirmation. In most cases, payment must be made on completion of the service, unless a deposit, advance payment or business account arrangement has been agreed. We may require full or partial payment before starting work for large, urgent or high-risk bookings. We accept no obligation to begin or continue a job if payment terms are not met.

If payment is not made on time, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law. We may also suspend future bookings until all outstanding balances are cleared. Title to any goods sold by us, if applicable, will not pass until payment has been received in full.

4. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving us reasonable notice. Cancellation charges may apply depending on how much notice is provided, whether a vehicle or crew has already been allocated, and whether work preparation has already begun. If you cancel at short notice or fail to make the items available, you may be charged a proportion of the agreed fee to cover lost time and resource allocation.

We may cancel or reschedule a booking where it is unsafe, unlawful, or not reasonably practicable to carry out the service, including due to severe weather, vehicle breakdown, staff illness, road closures, access issues, unpaid balances or incorrect booking information. Where possible, we will offer an alternative time or date. We will not be liable for losses caused by circumstances outside our reasonable control.

Times provided for arrival or completion are estimates unless we have expressly agreed a guaranteed slot in writing. Traffic, loading difficulties, access constraints and other operational factors can affect timing. We will make reasonable efforts to attend on time, but we do not accept liability for minor delays that are beyond our control. If a significant delay is likely, we will try to inform you as soon as reasonably possible.

5. Liability and Property Care

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by pre-existing defects, poor packaging, inherent fragility, inaccurate instructions, concealed damage, or items that are not fit for transport. You should ensure that valuables, documents, jewellery, cash, antiques, artwork and other high-value items are declared in advance and, where appropriate, insured separately.

Our liability for direct loss or damage arising from our negligence will be limited to the lesser of the repair cost, replacement cost or the amount reasonably recoverable under the relevant booking, except where the law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

You should inspect items at the time of delivery where reasonably possible and notify us promptly of any apparent damage or shortage. Failure to report an issue promptly may make it more difficult to investigate the matter. Any claim should be supported by reasonable evidence, including photographs, descriptions and the original booking details, so that we can assess the circumstances fairly.

6. Waste Regulations and Prohibited Items

Where our man and van Hornchurch service includes removal of unwanted items, waste disposal or clearance work, all waste handling will be carried out in accordance with applicable UK waste regulations. You agree that any waste transferred to us is accurately described and that you will provide any information needed to classify it correctly. We may ask you to confirm whether items are reusable, recyclable, electrical, bulky household waste or mixed material waste.

We will only carry and dispose of waste that we are permitted to handle under law, licensing requirements and environmental rules. You must not ask us to collect hazardous materials, asbestos, chemicals, paint, gas bottles, medical waste, contaminated items, or any material requiring specialist disposal unless we have expressly agreed in advance and have the legal authority to deal with it. If prohibited items are presented, we may refuse collection and charge reasonable wasted travel or waiting costs.

By instructing us to remove waste, you confirm that you are the owner of the items or have authority to arrange disposal. You remain responsible for ensuring that the transfer of waste is lawful and properly described. If we reasonably believe that waste has been misdescribed or that disposal would breach environmental rules, we may stop the work and notify the relevant party if required by law.

7. Access, Safety and Site Conditions

You must ensure safe and reasonable access to the collection and delivery points. This includes suitable parking arrangements where possible, clear pathways, safe lifting conditions, and disclosure of stairs, narrow corridors, low ceilings, restricted entrances or other access limitations. If special access arrangements are needed, you must tell us before the booking date. We may decline to handle items if access conditions create unacceptable risk to staff, property or the public.

You must remove or secure pets, children and any obstacles that could interfere with the service. You are responsible for ensuring the premises are in a suitable condition for loading and unloading. If our team considers a location unsafe, we may suspend work until the issue is corrected. Any delay, redirection or waiting time resulting from unsafe site conditions may be charged.

Where access to a property is controlled by building management, permit systems or local restrictions, you are responsible for obtaining any necessary permission in advance. We are not responsible for charges, fines or delays arising from a failure to secure access approval, parking permission or other authorisation required for the job.

8. Insurance, Claims and Complaints

We maintain insurance appropriate to the nature of our services, but this does not replace your own insurance where additional cover is advisable. It is your responsibility to arrange protection for goods of unusual value or vulnerability if standard cover is insufficient. Where a claim is made, we may require proof of value, proof of ownership, photographs, repair estimates and any other reasonably necessary evidence.

If you have a complaint or believe a service has not been delivered as agreed, you should raise it as soon as possible so we can investigate. We prefer to resolve concerns promptly and fairly. Any remedy offered will depend on the facts of the case, the terms of the booking and the extent of any proven loss or service failure.

No delay in enforcing any right under these terms will amount to a waiver of that right. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. This does not affect the overall interpretation of the agreement or the rights available under consumer and contract law.

9. General Legal Terms

These terms form the entire agreement between you and us in relation to the services booked and supersede prior discussions or representations, except where fraudulent. Nothing in these terms affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, you confirm that you have authority to do so and that the business will be bound by the booking and these terms.

We may update these terms from time to time. The version in force at the time of your booking will apply unless a later update is required by law or agreed in writing. Any headings are for convenience only and do not affect interpretation. References to any law or regulation include any amendment or re-enactment of it.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise. If you use the service outside England and Wales, these terms will still apply so far as they are consistent with applicable law.