Terms and Conditions

Man and Van Hornchurch Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Hornchurch provides removal, transport and related services to private and business customers. By making a booking, using our services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company" means Man and Van Hornchurch, the provider of removal, transport and related services.

1.2 "Customer" means the person, firm or organisation requesting or receiving the services of the Company.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, unpacking, delivery, collection, furniture assembly, or related services provided by the Company.

1.4 "Goods" means all items handled, transported or stored by the Company in connection with the Services.

1.5 "Service Address" means any property or location where the Company is asked to collect or deliver Goods or otherwise provide Services.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides man and van and removal services for residential and commercial customers, including local and regional moves, item collection and delivery, small removals and related assistance.

2.2 The exact scope of the Services will be set out in the quote or booking confirmation, including the number of operatives, vehicle type, estimated time, and any additional services agreed.

2.3 The Company reserves the right to assign or subcontract the performance of any part of the Services to suitably qualified third parties, while remaining responsible for the overall Contract.

3. Booking Process

3.1 A booking request may be made by the Customer via the Company’s accepted communication methods. A booking is only confirmed when the Company issues written confirmation or otherwise expressly accepts the booking.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

a) Full addresses for collection and delivery locations.

b) Description and approximate quantity or volume of Goods.

d) Access details at all locations, including any parking restrictions, floor levels, lifts or stairs.

e) Any time constraints, building regulations or other relevant information.

3.3 Quotes are based on the information provided by the Customer. If the information is found to be incomplete or inaccurate, the Company may adjust the price or, if necessary, refuse to carry out part or all of the Services.

3.4 Any estimated time for completion of the Services is given in good faith but is not guaranteed. The Company will not be liable for delays caused by traffic, weather, access restrictions, or other circumstances beyond its reasonable control.

4. Prices and Payments

4.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as specified in the booking confirmation.

4.2 Unless otherwise stated, prices exclude any charges for tolls, congestion or emission zone fees, parking, permits, or third-party services. Such additional charges will be payable by the Customer.

4.3 The Company may require a deposit to secure a booking. The deposit amount and due date will be stated at the time of booking.

4.4 The balance of payment is normally due on completion of the Services on the same day, unless otherwise agreed in writing. The Customer must ensure that payment is available at the time of service.

4.5 Accepted payment methods will be communicated by the Company. The Company reserves the right to refuse certain payment methods at its discretion.

4.6 If payment is not made when due, the Company may:

a) Charge interest on overdue amounts at a reasonable commercial rate until payment is received in full.

b) Withhold delivery of Goods or suspend further Services until all outstanding sums are paid.

c) Take reasonable steps to recover the debt, including instructing debt collection agencies or legal representatives, and recover any associated costs from the Customer.

5. Customer Responsibilities

5.1 The Customer is responsible for:

a) Ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been expressly requested and confirmed.

b) Providing proper and safe access to all Service Addresses, including clear driveways, corridors and stairways.

d) Supervising loading and unloading as needed to indicate which items are to be moved, and confirming that all intended items have been collected.

e) Ensuring that Goods are lawful to transport and do not include prohibited or hazardous items.

5.2 The Customer must not request the Company to move, store or dispose of:

a) Explosives, firearms, ammunition or weapons.

b) Flammable or hazardous substances, including gas bottles, paints, solvents or chemicals.

c) Perishable goods, live animals, plants, or items requiring special temperature or environmental conditions, unless specifically agreed.

d) Cash, securities, jewellery, precious metals, important documents or other high value items, unless the Company has been informed in writing and has agreed to handle them.

5.3 The Customer is responsible for complying with any building, landlord, or local authority requirements related to the move, including booking lift times, notifying neighbours or arranging access with concierge or management.

6. Cancellations and Changes

6.1 The Customer may cancel or reschedule a booking by giving written or recorded notice to the Company.

6.2 If the Customer cancels within a specified period prior to the agreed start time, a cancellation charge may apply. The applicable notice periods and charges will be provided at the time of booking or in the quotation.

6.3 If the Company arrives at the Service Address at the agreed time and is unable to carry out the Services due to circumstances within the Customer’s control, this may be treated as a late cancellation, and the Company may charge a reasonable fee to cover lost time and costs.

6.4 If the Customer wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the request, but cannot guarantee availability or the original price. Any changes may result in an adjusted quote.

6.5 The Company may cancel or postpone the Services by giving the Customer as much notice as reasonably practicable if:

a) Severe weather or dangerous conditions make the move unsafe.

b) Vehicle or equipment breakdowns, staff illness, or other unforeseen events prevent the Company from providing the Services.

c) The Customer has not complied with these Terms and Conditions, including payment terms.

6.6 In the event of cancellation by the Company, the Customer will be entitled to a refund of any deposit or prepayment relating to the cancelled Services, but the Company will not be liable for any indirect or consequential losses arising from the cancellation.

7. Access, Delays and Waiting Time

7.1 The Customer must ensure that the Company has suitable access to load and unload Goods at all relevant locations. This includes obtaining parking permits or authorisations where necessary.

7.2 If access is restricted, unsafe, or not as described at the time of booking, the Company may:

a) Charge additional fees for extra time, equipment or staff needed to complete the work.

b) Refuse to move certain items if it would be unsafe or likely to cause damage.

7.3 Waiting time caused by factors beyond the Company’s control, such as delays in obtaining keys, building access, or clearing of service areas, may be charged at the Company’s standard hourly rates.

8. Waste and Disposal Regulations

8.1 The Company operates in line with relevant waste and environmental regulations. Certain items may require special handling or may not be accepted for removal or disposal.

8.2 The Company is not a general waste carrier and will not remove domestic or commercial rubbish unless this has been specifically agreed and the necessary waste regulations and charges are complied with.

8.3 Where the Company agrees to remove unwanted items, they will be handled in accordance with applicable waste management rules. Additional fees may apply for disposal, recycling, or special handling.

8.4 The Customer must not present hazardous or prohibited waste for removal. If such items are discovered, the Company may refuse to carry them and may charge for any time lost or costs incurred.

8.5 It is the Customer’s responsibility to comply with local recycling, re-use and disposal regulations when selecting items for removal or disposal.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in handling and transporting Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

9.2 The Company will not be liable for:

a) Normal wear and tear, minor scratches, or cosmetic damage that may occur despite reasonable care.

b) Damage to items that were not adequately packed or protected by the Customer, unless packing services were provided by the Company.

c) Damage to furniture or Goods that are inherently weak, poorly constructed, or already defective.

d) Loss or damage to fragile items such as glass, mirrors, china, or electronics unless they were specifically declared and appropriately packed.

e) Loss of data or software from computers or electronic devices.

f) Indirect or consequential losses, such as loss of profits, loss of opportunity, or emotional distress.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable sum per job, taking into account the nature and value of the Goods and the price paid for the Services, unless a higher limit is agreed in writing.

9.4 The Company will not be liable for any loss or damage arising from circumstances outside its reasonable control, including but not limited to:

a) Acts of God, extreme weather, or natural disasters.

b) Traffic congestion, road closures or transport disruptions.

c) Acts or omissions of the Customer or third parties.

9.5 Where the Company is found liable for damage to premises or property (other than the Goods being moved), such liability will be limited to repair of the damaged area only, and will not extend to redecoration of the entire room or property.

9.6 The Customer is responsible for arranging any additional insurance that may be required to cover the full value of their Goods or any special risks.

10. Claims and Complaints

10.1 Any visible loss or damage to Goods or property should be reported to the Company’s staff as soon as reasonably possible and noted at the time of service where practicable.

10.2 The Customer must submit any formal claim or complaint in writing within a reasonable period after completion of the Services, providing full details and, where possible, supporting evidence such as photographs.

10.3 The Company will investigate all properly submitted claims and complaints and will respond within a reasonable timeframe. The Customer must allow the Company an opportunity to inspect any alleged damage before repairs or replacements are arranged.

11. Personal Data

11.1 The Company will collect and process personal data about the Customer for the purposes of providing Services, arranging bookings, processing payments and managing the Customer relationship.

11.2 The Company will take reasonable steps to keep personal data secure and to comply with applicable data protection legislation.

12. Termination

12.1 Either party may terminate the Contract with immediate effect if the other party commits a material breach that is not capable of remedy, or fails to remedy a material breach within a reasonable period after being notified.

12.2 The Company may terminate or suspend the Services if the Customer fails to make payments when due, behaves abusively or threatens staff, or requests unlawful activities.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deemed removed and the remaining provisions will continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

14.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services, and replace any previous understandings or agreements.

14.4 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not materially affect the Services.

14.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless otherwise agreed in writing.



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We are the first choice in man and van services in RM11. We are highly regarded in this industry and have helped many people move large objects and loads across the local area over the years. You can have faith in us to supply a great man with a van deal to move your load. For more about our high quality services and excellent deals call us now. Our man and van Hornchurch team will answer your questions, give you a free estimate and make bookings.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hornchurch Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 20A Ardleigh Green Rd
Postal code: RM11 2LW
City: London
Country: United Kingdom

Latitude: 51.5773400 Longitude: 0.2190180
E-mail:
[email protected]

Web:
Description: Your moving day can be fun and easy if you choose the expert help of our movers in Hornchurch RM11! Call us and get a free consultation!
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