Privacy Policy

Man and Van Hornchurch Privacy Policy

This Privacy Policy explains how Man and Van Hornchurch collects, uses, stores, shares, and protects personal data relating to customers and prospective customers in the Hornchurch area. It is designed to comply with the UK General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all services provided by Man and Van Hornchurch to individuals and businesses located in the Hornchurch area.

Who we are

Man and Van Hornchurch provides removals, transportation, and related services to customers in the Hornchurch area. In relation to the personal data we collect and process, we act as the data controller, which means we determine the purposes and means of processing your personal data.

Personal data we collect

We collect and process different types of personal data in connection with our services. The categories of personal data we may collect include:

Identification and contact details: name, title, postal address, service address, billing address, and general location information for collections and deliveries.

Contact and communication details: email address, communication preferences, and records of communications such as enquiries, quotes, bookings, and feedback.

Service details: information about the services you request, inventory or item descriptions relevant to a removal or delivery, preferred dates and times, access details for properties, and any special instructions related to the service.

Billing and payment information: information required to issue invoices and record payments, including transaction records. Where payments are made via card or online payment platforms, card data is usually processed by a secure third-party payment processor, and we only receive limited information such as confirmation of payment, date, and amount.

Technical and usage data: limited technical information when you visit our online pages, such as device type, approximate location, and how you interact with our content. This may include cookies or similar technologies where permitted by law and subject to your preferences.

Voluntary information: any additional information you choose to provide, for example in feedback, reviews, or when you contact us with special requests.

How we collect personal data

We may collect personal data directly from you when you:

Make an enquiry about our services.

Request a quotation.

Book or amend a service.

Communicate with us by phone, online forms, or other means.

Provide feedback, complaints, or reviews.

In some cases, we may receive personal data from third parties, for example when an agency, partner, or another individual arranges a service on your behalf and provides your contact or address details so that we can perform the service.

Lawful bases for processing

We process your personal data only where we have a lawful basis under data protection law. The lawful bases we rely on include:

Contract: We process personal data to take steps at your request before entering into a contract and to perform a contract with you. This includes handling enquiries, providing quotations, booking and delivering services, and managing payments.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, and these interests are not overridden by your rights and freedoms. Examples include improving our services, managing and protecting our business, preventing fraud, and responding to general queries. When we rely on legitimate interests, we carefully consider the impact on your privacy.

Legal obligation: We process personal data where necessary to comply with legal or regulatory requirements, such as accounting, tax, or insurance obligations and responding to lawful requests from authorities.

Consent: In certain situations, we may rely on your consent, for example for specific marketing communications where required by law, or when using certain cookies. When we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing before consent was withdrawn.

How we use personal data

We use your personal data for the following purposes:

To respond to enquiries, provide quotations, and supply information about our services.

To set up, manage, and fulfil bookings and contracts for man and van services, including planning routes, coordinating collections and deliveries, and managing any changes or cancellations.

To communicate with you about your booking, including confirmations, updates, and after-service follow-up.

To issue invoices, process payments, and manage accounts, refunds, or disputes.

To maintain records for administrative, tax, and accounting purposes.

To improve our services, for example by reviewing feedback or analysing service trends.

To help protect our business, customers, and staff, including by preventing fraud and misuse of our services.

To comply with legal obligations and respond to lawful requests from regulators, public authorities, or law enforcement where required.

Data sharing and processors

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, as independent controllers. Categories of recipients may include:

Service partners and subcontractors: such as drivers or removal partners who assist in carrying out bookings and require access to relevant details like names, addresses, and service instructions.

IT and system providers: companies that provide hosting, booking systems, communication tools, or data storage services.

Payment service providers: secure payment processors that handle transaction processing and fraud prevention.

Professional advisers: such as accountants, auditors, or legal advisers where necessary for business operations or legal matters.

Public authorities and law enforcement: where required by law or where necessary to protect our rights, property, or safety or that of our customers or others.

We require data processors that handle personal data on our behalf to implement appropriate security measures and to process personal data only in accordance with our instructions and applicable law.

International data transfers

Where personal data is transferred outside the United Kingdom or European Economic Area by our service providers, we take steps to ensure that an adequate level of protection is in place. This may include using jurisdictions recognised as providing adequate protection or relying on legally approved safeguards such as standard contractual clauses, together with additional technical and organisational measures where appropriate.

Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

Enquiry and quotation information is typically retained for a limited period to respond to your request and to follow up where appropriate.

Booking and service records, including invoices and payment details, are usually retained for several years to comply with legal, tax, and accounting obligations and to resolve any disputes or claims.

Where we rely on consent for marketing communications, we keep contact details for as long as you choose to receive such communications, or until you withdraw consent or object.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.

Data security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and service providers who need it for the purposes described in this Privacy Policy and who are subject to confidentiality obligations.

Your data protection rights

You have certain rights regarding your personal data under data protection law. Subject to applicable conditions and legal limitations, your rights include:

Right of access: You can request confirmation of whether we process your personal data and, if so, obtain a copy of that data and related information.

Right to rectification: You can request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: You can request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection.

Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we demonstrate compelling legitimate grounds or the processing is needed for legal claims. You also have an absolute right to object to direct marketing at any time.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or ask us to transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights or contact us

If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle personal data, you can contact us using the contact details provided on our main customer information channels. When you contact us, we may ask for information to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your personal data has been processed in a way that does not comply with data protection law. We encourage you to contact us first so that we can attempt to address your concerns directly.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, legal requirements, or data protection best practices. Any changes will take effect when the updated version is made available through our usual customer information channels. We recommend that you review this Privacy Policy periodically to stay informed about how we process and protect your personal data.



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We are the first choice in man and van services in RM11. We are highly regarded in this industry and have helped many people move large objects and loads across the local area over the years. You can have faith in us to supply a great man with a van deal to move your load. For more about our high quality services and excellent deals call us now. Our man and van Hornchurch team will answer your questions, give you a free estimate and make bookings.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hornchurch Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 20A Ardleigh Green Rd
Postal code: RM11 2LW
City: London
Country: United Kingdom

Latitude: 51.5773400 Longitude: 0.2190180
E-mail:
[email protected]

Web:
Description: Your moving day can be fun and easy if you choose the expert help of our movers in Hornchurch RM11! Call us and get a free consultation!
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